Office Administrations
Introduction
This trade aims to enable trainees to obtain the competencies required for performing basic office administration tasks.
Programme Structure and Content
Each programme consists of Unit Standard Titles and modules, recognised by NTA
Level 1
UNIT STANDARD TITLES
• Follow workplace safety procedures in an office environment
• Communicate effectively with colleagues and clients in an office environment
• Follow effective work practices in an office environment
• Demonstrate basic word processing skills and administrative duties in an office environment
• Handle office mail
• File and retrieve documents in an office environment
• Apply knowledge of enterprise to complete routine administrative tasks
• Operate office equipment and participate in a team in an office environment
GENERIC UNIT STANDARDS
• HIV and AIDS awareness
• Numeracy skills
• Financial Skills
• Entrepreneurship
• Computing fundamentals
• Occupational Health and Saftey
• Communication
STUDY MODE
Full Time
DURATION
NTA Level 2
12 months
NTA Level 2
6 months
Job Attachment
6 months
NTA Level 3
6months
BANKING DETAILS
Bank Windhoek
Katutura Branch
Acc:1141143121
Cheque Account
Reference: Student number
Level 2
UNIT STANDARD TITLES
• Deliver a service to customers in an office environment
• Maintain a reception area
• Communicate ideas and information in an office
• Demonstrate good customer relations
• Process customer feedback as part of office procedures
• Demonstrate advanced word processing skills
• Organise courier and bulk mailing arrangements
• Access and secure records as part of office procedures
• Manage a diary as part of office procedures
• Receive and pass on messages
• Maintain office equipment
• Respond to enquiries in an office environment
• Complete routine financial documents in an office environment
• Maintain office records on a database programme in an office environment
Level 3
UNIT STANDARD TITLES
• Coordinate own work schedule with that of others to achieve team goals as part of office procedures
• Take dictation to produce a text document as part of office procedures
• Collect and provide information to facilitate communication flow as part of office procedures
• Determine, monitor and maintain stock levels in an office environment
• Demonstrate more advanced word processing skills to perform administrative duties in an office environment
• Produce a presentation document as part of office procedures
• Produce a basic document in a desktop publishing application as part of office procedures
• Operate the advanced functions of a spreadsheet application as part of office procedures
• Plan and write office documents as part of office procedures
Level 4
UNIT STANDARD TITLES
• Coordinate team projects as part of office procedures
• Monitor customer services as part of office procedures
• Plan and organise meetings as part of office procedures
• Organise events as part of office procedures
• Organise travel arrangements as part of office procedures
• Demonstrate complex word processing skills to perform administrative duties in an office environment
• Monitor an established office records system as part of office procedures
• Present information in a report format as part of an office environment
Shane Fisher
CEO & Founder
Kristin Lane
Art Director
Philip Howard
Lead Developer
Stella Flores
Marketing
Kristin Lane
Web Designer